Refund policy

Kazvec — Return & Refund Policy

Last Updated: October 14, 2026

At Kazvec, customer satisfaction is our priority. We want you to shop with confidence and enjoy a positive shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The item must be unused and in its original condition.
  • The product must include its original packaging, tags, accessories, and included items.
  • Proof of purchase or your order number is required.
  • Your return request must be approved by our customer support team before the item is sent back.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Provide your order number and clear photographs or videos showing the issue. After reviewing your request, Kazvec may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used, washed, or altered products.
  • Items missing required original packaging, tags, or accessories.
  • Personalized or customized products.
  • Opened sealed hygiene or personal-care products, where applicable.
  • Products specifically marked as non-returnable, except where applicable law requires otherwise.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued through the original payment method or another mutually agreed method, where permitted.

Please allow 7–14 business days after refund approval for processing, depending on your payment provider.

Shipping charges may be non-refundable for change-of-mind returns. For confirmed defective products or errors made by Kazvec, applicable shipping costs will be handled in accordance with our policy and applicable law.

5. Exchanges

Exchanges may be available for eligible products, subject to stock availability. If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

6. Return Shipping

Customers may be responsible for return shipping costs for reasons unrelated to product defects or errors made by Kazvec.

If you receive a damaged, defective, or incorrect item, contact our support team before arranging return shipping.

7. Order Cancellations

You may request an order cancellation before it has been dispatched. Once an order has shipped, cancellation may no longer be possible, and our return policy may apply.

8. How to Request a Return or Refund

To request a return, exchange, or refund:

  1. Contact our customer support team using the details below.
  2. Provide your order number and the reason for your request.
  3. Include photos or videos if the item is damaged, defective, or incorrect.
  4. Follow the return instructions provided by our team.
  5. Wait for our inspection and confirmation of the outcome.

Please do not return an item without first receiving instructions from our team.

9. Contact Us

For any questions or assistance with returns, refunds, or exchanges, please contact us:

  • Store Name: Kazvec
  • Email: sheikhamzashopify@gmail.com
  • Phone / WhatsApp: +92 332 7489928

We are committed to handling your concerns fairly and providing the best possible customer service.

Thank you for shopping with Kazvec!